Good business is about people as much as process.
WHAEA provides practical, experienced support to get your business organised, your people moving and important work delivered.
Helping local improve operations, prepare for larger opportunities and deliver work well.
GROW
Founder support, planning, business health checks, decision-making and growth advice.
IMPROVE
Ways of working, process improvement, service operations, AI adoption, reporting and team training and awareness.
PREPARE
Governance, compliance readiness, policies, board support, risk, ISO readiness and preparing for larger contracts
DELIVER
Projects, onboarding, delivery partners, contracts, vendor management and major account support.
AI
Implement practical ways to use AI to save time, improve customer service, reduce repetitive work and help your team work more efficiently.
FOUNDATIONS
Implement knowledge, processes and documentation so work is easier, more consistent and ready for growth.
Ways of working with WHAEA
WHAEA works alongside owners, leaders and teams to sort out what matters, bring structure to the work and get people moving. We build practical ways of working that people can actually use.
Fixed Price
A clear problem or outcome, agreed scope and fixed price. I'll come in, work with your people and leave you with something practical and usable.
Ongoing Support
Regular hands-on business support without another permanent hire. Someone who knows your business, works with your people and keeps priorities, projects and improvements moving.
Project
More support when something important is happening — a major project, deadline, transition, operational issue or period of change. Increase support when you need it, then scale it back again.
Popular packages and specialist support:
Business Operations Setup — Get the business out of people's heads and into a simple operating system. Roles, routines, communications, onboarding, processes, documentation and tracking.
Governance & Board Reporting — Turn operational information into clear reporting for owners, executives and boards. Risks, decisions, actions, performance and governance packs delivered by experienced executive.
Cyber Security & AI — Practical training and awareness for your people, plus policies, governance and guidance that make cyber security and AI understandable and usable.
I missed the Whirinaki so I came home.
I brought home more than 20 years of experience helping businesses and large organisations improve how they work, build strong teams and deliver change.
Built and improved business operations and service delivery
Built, led and developed high-performing teams
Established practical systems, knowledge and ways of working
Developed governance, reporting and decision-making frameworks
Delivered business, technology and critical infrastructure transformation
Worked across health, technology, transport, logistics, ports, mining, utilities, government and professional services
WHAEA at work:
Recent work supporting a local business to bring its people, operations and opportunities together.
Property & Business Planning
Built a coordinated programme across property development, infrastructure and business priorities.
Farm Operations
Established the operating system, handbook, roles, routines, communications, onboarding and weekly management rhythm.
Logging Operations
Established practical support processes, responsibilities, communications and operational coordination.
Business Systems & AI
Introduced practical digital tools, AI, knowledge management and simple systems to make the business easier to run.
People & Onboarding
Supported new team members with clear roles, onboarding, training, routines and practical coaching.
